Refund / Cancellation Policy
No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at [email protected] or call us at +91-974-69-99125 (08:00 AM-9:30 PM, Monday-Sunday).
We suggest taking a video of unboxing the parcel (makesure you shoot the attached receipt in the parcel aswell), this will smoothen the replacement process and also helps us to understand the various kinds of damages caused by our courier vendors.
Greens Of Kerala is not responsible and does not guarantee refund for cases where:
- Flowers, plants, fruits, sweets, gift products and preserved items are delivered to incorrect address provided by the sender.
- Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
- Product quality problems caused by improper handling of the product from your side.
A full refund for cancellations is allowed if made 24 hours or more prior to the scheduled delivery date. (cancellation will not be allowed once we dispatch product from our warehouse)
No cancellations are allowed for products ordered for special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment.
Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by Greens Of Kerala, refund takes 7 to 10 business days to reflect in your account.
Offline refund is credited once the customer shares the bank details post which it takes 7 to 10 working days.